Contact us: info@shogold.com or +49 (0) 2242 – 9 33 6699 Where to find us!


Terms and Conditions

3a. (Privacy policy): At SHOGOLD we respect the right of privacy of our clients and of the visitors of our website. We take these kinds of topics seriously, and for this reason we have created policies and procedures to assure that none of your rights will be violated. Our website complies with all the requirements under the standard security laws of e-commerce, thus creating a positive experience when making your purchase. If you have any questions about the contents of our privacy policies, please contact us at: info@shogold.com. When visiting shogold.com you are complying with these detailed policies. SHOGOLD.com is the unique owner of the information included in this website. We will not sell or share this information with others, only and exceptionally, with the purpose to accept the payments for the purchase or sale of jewelry and also to deliver it to the desired country. SHOGOLD.com stores and saves your personal information for your service when you enter and sign in, allowing us to notify our clients about special promotions, discounts or at the moment of your purchase. When you make a purchase through our website, the following information is saved:

1. Your first and last name.

2. Your e-mail address.

3. Address of payment and delivery.

4. Your phone number.

5. Information about your payment process.

6. Type of credit card used during the moment of your transaction.

7. Your credit card number and date of expiry.

 

This type of information is asked to our clients the moment they buy an item. All this information is strictly used for the article's payment, if at any moment we have difficulties processing a purchase, we'll contact you to notify you about the payment or delivery. Our web service personnel can gather information about the sites you've visited or the IP address you used to connect our website. We only use these data files internally for 2 reasons: the first reason is to know the demands that some of our products have and the second reason is to promote our daily client service and their demands. This information will not be shared; they are our company's internal data files. We work with international delivery service companies like DHL or UPS, to be able to deliver your orders, these companies don't retain, share or keep personal information for any reason. Your e-mail address is used by Shogold.com to communicate and inform you about your order and purchase status. SHOGOLD takes all the necessary precautions to protect the identity and personal information of our clients. Whenever a user sends us delicate information, it is protected on-line as well as off-line. Your information is stored in secure servers and is contained behind one of our secure signals. The personal files are only accessible to a limited amount of personnel at SHOGOLD, who can only enter using a special password. When a client makes a purchase order and the client writes us his/her personal information, for example (credit card and delivery addresses) this information is protected by secure socket layer technology (ssl) and a 128-bit algorithm cipher before it is sent over the Internet. Your recognition of this privacy policy is part of our service policy and hereby you agree that you have read our shogold.com privacy policies. SHOGOLD has and reserves the right to change the terms of service and policies, including this privacy policy, at any moment, without prior instruction. If SHOGOLD decides to change these service and/or privacy policies, these changes shall be published on our website, so that the client always will be informed about the information we're writing. We reserve the right to decide when these changes shall be made. If you have any comments or questions about Shogold.com and its policies or about our website security, please write us at: info@shogold.com. We will always be at your service to resolve any doubts.

Withdrawal / Cancellation:


Return Policy
 
-We are very confident that our fine jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 14 days from the date of shipment for a full refund or exchange.

Returning Your Order
Please follow these steps to return or exchange your jewelry item(s):

  1. Contact info@shogold.com and request a Return Authorization Code for your order number.

  2. Send your item(s) with Security Tag(s) attached, original packing materials, return form, and original invoice to us by an insured carrier and retain the tracking number for your records.

    Orders Less than $500: Ship your package by DHL, FedEx or UPS.

    Orders More than $500: Ship your package by Registered Mail with insurance for the full value.

    We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.

    Send your package to:

    SHOGOLD
    An der Stompeich 18
    , 53773 Hennef, Germany

  3. After we receive your package, our Quality Assurance Department will verify the condition & authenticity of the returned item(s).

  4. A refund or customer credit (for exchanges) will be issued within 7 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

Returns and Exchanges are subject to the following restrictions:
  • The original Invoice and a Return Authorization Code must accompany the returned item.
  • The item must be returned in its original condition, unworn and unaltered in any way.
  • The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.
  • Non-insured packages will be returned to sender.
  • Shipping charges are not refundable.
  • Items that have been worn and damaged due to client negligence cannot be returned.
  • Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
  • If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.
  • The original diamond grading report for a certified diamond must be returned or a $150 replacement fee will be charged.